Privacy Policy and terms and conditions
S.E. Tradesmen LLC will be collecting opt-in verbally from customers. You will be able to opt in to receive messages either in person at your physical location, or over a phone call if you call. When you are registered for the first time, you will be asked to provide the phone number, and staff is trained to ask If you would like to opt in to SMS-based billing notifications, appointment reminders, Dispatch notification and job completion surveys.
You will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and you can "text HELP for support or more information and STOP to unsubscribe, at any time and no further messages will be sent.
Privacy Policy
1. Information We Collect
We collect the following types of information when you engage with our services:
- Name, phone number, email address, and physical address
- Details about your service location and plumbing needs
- Communication history (calls, texts, emails)
- Payment information (only when processing a transaction securely)
2. How We Use Your Information
We use your information to:
- Schedule and confirm appointments
- Send service-related updates (e.g., dispatch notices, surveys, reminders)
- Issue invoices and process payments
- Maintain internal records
- Improve customer service
3. Text Messaging & Consent
By providing your mobile number and opting in verbally or via our website, you agree to receive:
- Appointment reminders
- Billing notifications
- Technician dispatch alerts
- Job completion surveys
Message frequency may vary. Message and data rates may apply.
You can unsubscribe at any time by replying STOP, and you can reply HELP for assistance.
4. Sharing of Information
S.E. Tradesmen LLC does not sell, rent, or share your personal information with any third parties. We may share data only when:
- Required by law
- Needed to fulfill a legal obligation (e.g., permitting or inspections)
5. Data Security
We take reasonable steps to protect your personal information using secure systems and restricted access. While no system is 100% secure, we follow best practices to minimize risk.
6. Contact Us
For questions about this policy or to request deletion of your information:
Email: admin@setradesmen.net
Phone: (850) 312-9002
Terms and Conditions
Effective Date: May 23, 2026
Company: S.E. Tradesmen LLC
1. Service Scope
S.E. Tradesmen LLC provides licensed plumbing and gas services in Florida and parts of Baldwin County, Alabama. Services include diagnostics, repairs, installations, and maintenance.
2. Customer Responsibility
- Customers must ensure clear access to work areas
- An adult 18 or older must be present during service
- Customers agree to receive service updates via phone, email, or text
3. Estimates & Pricing
All pricing is flat-rate unless otherwise noted. Any additional work beyond the scope of the initial estimate will be quoted separately and must be approved by the customer before proceeding.
4. SMS Communication
By requesting service or filling out a contact form, you consent to receive SMS messages as described in our Privacy Policy. You can opt out by replying STOP.
5. Workmanship and Manufacturer Warranties
Workmanship coverage is governed by our written warranty policy: six years for qualifying residential installations and repairs; one year for commercial work unless otherwise stated in writing; and 90 days for drain cleaning only when its stated conditions are met. Active members receive lifetime workmanship coverage on qualifying work while membership remains active, subject to written terms and exclusions. Parts and equipment remain subject to applicable manufacturer warranties.
6. Cancellations
If you need to cancel or reschedule, please provide 24-hour notice. Last-minute cancellations may incur a service fee.
7. Liability Limitation
We are not liable for:
- Pre-existing plumbing issues
- Damage caused by inaccessible piping or faulty building systems
- Delay in services due to supply chain disruptions or weather
8. Third-Party Services
In some cases, we coordinate with specialists (e.g., Hydroscout). We are not liable for the work performed by third-party providers.
By using our services, you agree to these terms.
For questions, please contact us at admin@setradesmen.net or (850) 312-9002.